Frequently Asked Questions

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Frequently Asked Questions

Can I make a cash deposit at an ATM?

Absolutely! You can make cash deposits at any of our ATM's located at your nearest branch using your Visa debit card with immediate availability. Third party ATM's located within our all point network or shared branch locations do not offer the ability for cash or check deposit.

What do I do if my Visa® Debit Card is lost or was stolen?

If your Visa® Debit Card was stolen, or you just misplaced it and need a new one, you can: Visit a Branch to cancel the lost or stolen card and have a new debit card issued to you instantly.

When will my funds be available from my check deposit?

The availability of your funds depends on the type of check being deposited and the method being used for the deposit.

Please refer to the check hold section of our Important Account Information (Consumer) disclosure for check hold details or contact us for detailed information.

How much can I withdraw from the ATM?

You can withdraw up to $1,000 daily. However, some machines have set limits so you may have to conduct 2 or more transactions.

Is there a rate discount when I Select automatic payments?
If you are applying for a Home Equity Line of Credit, you may be eligible for a special introductory rate discount if you select to have your payments automatically deducted from your TrustTower checking account.

Our other loan products do not offer rate discounts for automatic payments.

Still have questions? Contact Us.